Specifications include, but are not limited to: Regular Maintenance & Monitoring: Maintenance pricing shall include labor, transportation, and all back-up batteries. All system batteries shall be replaced on an annual basis. Each system shall be inspected and tested twice (2) yearly. These inspections shall include the cleaning and adjusting of all system components, 50% sensor activation, and communication to central station verification. Said tests and inspections shall be conducted on weekdays outside of normal business hours (5:01 PM – 7:59 AM) in order to minimize inconvenience to inhabitants.; The Vendor shall promptly report all deficiencies to the Agency Contact Person. Request to repair and/or replace parts shall be approved in advance by the Agency Contact Person prior to any actual work being performed by the Vendor. Parts and materials shall be invoiced not to exceed 10% above Vendor’s cost. The State reserves the right to request the Vendor supply the State with invoices from suppliers documenting the Vendor’s cost.; Alarm monitoring services shall consist of twenty-four (24) hour monitoring and dispatching services from an Underwriters Laboratories (“UL”) approved central station. The central station shall have been in business for a minimum of five (5) years and shall have passed a minimum of two (2) consecutive UL inspections. The central station shall be staffed in accordance with UL requirements.; The central station shall supervise opening and closing signals from burglar alarms, provide opening, and closing tracking, scheduled weekly reports and provide daily reports of any alarm signals consisting of time of alarm, name of person notified, and the cause of the alarm if known. Monitoring services shall include twenty-four (24) hour dialer test signals to each location. The central station shall comply with all current local and national codes.; The Vendor shall be responsible to program the communication equipment to ensure that the various digital signals are communicated and received properly at the central station. The central station shall be capable of issuing an unlimited amount of passcodes within twenty-four (24) hours of the request and have the ability to delete security passcodes immediately upon request.; Semi-Annual Testing: The Vendor shall be responsible to provide a proposed schedule for semi-annual testing to the State a minimum of two (2) weeks after the commencement of any awarded contract.; Any equipment found to be defective as a result of the semi-annual inspection, shall be reported immediately to the site contact person, and shall be repaired and/or replaced within five (5) working days.; The Vendor shall present after each visit a written summary of the work performed and obtain the agency representative’s signature thereon.; The Vendor shall make service available twenty-four (24) hours per day, seven (7) days per week. Normal (regular) system maintenance shall occur between the hours indicated for each location on the bid offer spreadsheet. The Vendor shall be paid for service that is required on weekday evenings after regular hours, weekends, and on State Holidays at the repair rates established in any awarded contract. ; The Vendor shall respond to service calls within one (1) hour for emergency calls and for non-emergency calls. If on-site service is required on an emergency basis Vendor shall arrive on-site two (2) hours. If on-site service is required for a non-emergency call, Vendor shall arrive on-site within one (1) business day. The agency placing the service call shall determine whether the situation constitutes an emergency or a nonemergency. ; If the Vendor cannot complete emergency repairs or replace the part(s) within twenty-four (24) hours, the Vendor shall contact the agency contact and indicate why the repair or replacing the part(s) cannot be completed and when the equipment shall be returned to normal use.; The Vendor shall ensure that all system testing and maintenance service shall be accomplished in accordance with the applicable codes, manufacturer recommendations, and any State or Local codes and regulations.; The Vendor shall secure and pay for all permits, inspections, and licenses necessary for the execution of services.; The Vendor shall be responsible for coordinating with the existing monitoring service providers to provide a seamless transition. The State shall be responsible to provide lockout codes for system dialers or new alarm panels as required. The Vendor shall not be allowed to program new dialers without lockout codes without the prior written approval of the State.
