Specifications include, but are not limited to: One or more companies that can provide Managed Services for the State’s Salesforce Platform. For this request, Managed Services includes: 2.2.1.1. Experienced Salesforce Development Support 2.2.1.1.1. Development activities for overall Platform maintenance and/or Developer support for specific Applications on the platform 2.2.1.2. Implementation and integration support of third-party applications not limited to: Mulesoft, OKTA, Content Composer, and OnBase 2.2.1.3. Internal Delegate Admin Support on Applications 2.2.1.4. Data Management support 2.2.1.5. Additional Support including bug fixes and issue resolution 2.2.1.6. Periodic Security checks for the Platform and Applications 2.2.1.7. Training Support for the Platform and Applications 2.2.1.8. Provide proactive suggestions for improvements to the Platform 2.2.1.9. Data Model Development and Testing 2.2.1.10. QA and QC testing of in development Salesforce applications
