Specifications include, but are not limited to: Audio Transcription Service Minimum Requirements The selected Vendor must be able to provide an internet-based transcription service product exhibiting the following minimum capabilities: • A secure online ordering and payment portal for end users that is accessible through the Judiciary's website, www.courts.ri.gov, via hosting or links. • The ability to order certified transcripts with selectable turnaround timeframes (**In no event shall it lake more than three (3) business days to obtain a transcript, including large volume orders of ten (10) or more transcripts at a time**). • Deliverable transcripts in the following formats: o full-size transcript; o condensed transcript with keyword index; and o emailed transcript as a PDF, or SFTP. • The ability to search through past and pending orders in a centralized manner. • Transcripts that are ninety-eight percent (98%) error-free or better (**The end user must have the right to return any transcripts that do not meet this standard and have the Vendor correct the transcript at no additional charge. Any transcripts that are retyped lo correct errors must be returned to the end user within twentyfour (24) hours from the time of notification**).
