Specifications include, but are not limited to: A. Transcription Requirements: 1. Receive recording in Digital WAV or MP3 format from the Department.; 2. Transcribe recordings within two (2) business days of receiving the Department’s request for Transcription.; 3. Proofread and correct, as necessary, each Transcript to ensure accuracy.; 4. Certify each Transcript as a true copy prepared from the verbatim recording and signed by the Transcriber.; 5. Ensure Transcripts conform to the formatting and content standards set forth in the Transcription Style Guide (refer to Appendix H), including but not limited to: a. Line and word spacing; b. Number of lines per page; c. Margins; d. Font; e. Etc.; 6. Ensure no digital or audio files or other materials provided by the Department in relation to the requested Transcription are sold, distributed, copied, or retained.; a. Ensure staff do not retain or copy any part of the digital or audio files and/or other materials provided by the Department. ; b. All digital and audio files, and other materials are the sole property of the Department.; B. Quality Control Procedures: 1. Develop and implement quality control procedures for producing complete and accurate Transcripts with few references to inaudible or indiscernible recordings, including but not limited to. a. Procedures for reviewing and comparing Transcripts with audio recordings. ; b. Reliable media uploads and Transcript delivery processes.; c. Written measures to protect the integrity and security of digital files including but not limited to: i. Monitoring the chain of possession; ii. Guarding against unauthorized access; and iii. Disposal of digital audio files.; C. Staffing Requirements: 1. Ensure staff providing Transcription services: a. Have a high school diploma or equivalent; b. Are certified through the American Association of Electronic Reporters or equivalent; and c. Have knowledge of legal procedure, legal documents, and legal terminology.
