Specifications include, but are not limited to: Integrate with END USER’s existing IT ticketing system if requested by END USER IT; • Managed IT Services to help with Equipment functionality and reporting as well as handle network connectivity issues; • Electronic ticketing system for Service calls and problem escalation; • Customized Service request website; • Software, which must provide remote management that can: • Monitor END USER’s Equipment toner percentages; • Update the Equipment firmware and software with Upgrades • Remotely manage the address book and Equipment configuration • Restrict user access by the use of security codes • Provide scan functionality to send document to desktop, e-mail, network repository (private or public cloud); workflow application should be included in base software • Store all network community e-mail addresses to reside at the device, retrievable and editable only by an authorized network administrator for updating and revision • Customized sustainability practices such as toner recycling, dismemberment of copiers and toner waste bottle disposal