Specifications include, but are not limited to: The waste collection and recycling services to be performed are as follows: 1. The area to be served by this RFP is the corporate city limits of the City of Eagle. The exclusive franchise contract shall be for seven (7) years with the option for one or more renewal periods. 2. Provide waste collection and recycling collection services to all residential, multi-family complexes and commercial customers within the City’s service area. 3. Service Provider will be responsible for all customer services related to waste and recyclable material collections and disposal. Customer service shall include all necessary information required to provide an effective solid waste and recycling collection service. In general, customer service shall include delivering new containers, servicing containers, customer education, container labeling, communicating container sizes, types and frequency of service or service level options, billing, and handling all calls relating to services, changes to service and missed service. 4. Service Provider shall develop and keep current a website listing services provided and associated rates. 5. Service Provider will maintain regular business hours and provide a customer service representative to respond to public inquiries and complaints. 6. Solid waste and recycling collection may occur any day of the week, except Sundays, between the hours of 7:00 am and 7:00 pm, except for designated holidays, the subsequent make-up days, and special collection days. Hours of delivery will be during regular Transfer Station hours of operation. Service Provider shall not collect or transport at other times unless the Service Provider has received the prior written approval from the City of Eagle. The Service Provider's commercial containers and vehicles shall be securely covered when transporting waste and recyclables. 7. The Service Provider shall immediately pick up and properly process or dispose of any and all material that is spilled by the Service Provider.
