Specifications include, but are not limited to: 1. Interfaces with ePUC or alternative in real time.; 2. Customizable dashboard to view variety of ePUC/equivalent activity and PSD activity across case types.; 3. Supervisor/Manager views for case status and assignment. Auto generates reminders to staff regarding case status.; 4. Tracks user activity and edits in the case record.; 5. Allow for Outlook, Word, Adobe plugins for calendaring, contacts, and emails to be added to case or vice versa.; 6. Ability to manage all activities and events associated with a case or matter. ; 7. Ability to enable groups to work on cases collaboratively. ; 8. Ability to “drag and drop” email items and email attachments directly from Outlook into the Case Management system.; 9. Ability to automatically generate ""ticklers"" to provide advance alerts for user-specified categories of upcoming events, and ability to automatically export the ticklers in any docket or other matter to multiple, specified Outlook calendars (e.g., the ticklers in a particular case involving three staff members would be automatically exported to each of the three staff members' Outlook calendars). ; 10. Customization of letter templates and records communication history while working in the case. Users must be able to directly upload documents and emails from Outlook to the case file. ; 11. Maintain revision history. Supports a variety of record types that can be saved to the doc/record management including a/v, audio, jpeg, Word, Adobe, Excel, etc. ; 12. Email, Adobe, Word templates customizable and saved to record. ; 13. Integrated reporting through coordinated data sharing across various PSD modules.; 14. Managed workflows between data modules for e.g. link to consumer complaint to telecom module or be able to generate a report of activity across all modules by utility or PUC case #. ; 15. Alerts about cases and ability to subscribe to cases. See a log of all electronic filings, including who was logged in to the system to make each filing, the date and time each filing was made, and the content of each filing. ; 16. Compatible with FME implementation engine to support separate ongoing project with ADS called Energy Data & Reporting FME.