Specifications include, but are not limited to: 4.1.1 Services for Software Technical Support and Maintenance: Vendor must work to avoid system operational issues and to identify and resolve possible system performance issues. In the event issues are identified, the Vendor must work with Agency personnel to recommend and implement any corrections. 4.1.1.1 Vendor must provide maintenance and support for the dmvATS to ensure system functionality and net worthiness, including: 4.1.1.1.1 Entitlement to all major and minor software version updates, which include bug fixes and software feature enhancements, as they become available; 4.1.1.1.2 Software update services; 4.1.1.1.3 Updates to training and instructional materials as required for updates; 4.1.2 Services for Professional Programming Requirements and Deliverables / Programming for changes due to changes in Federal and/or State Law: 4.1.2.1 DmvATS Professional Programming Services shall be based on an approved Statement of Work (SOW) specifying the Services and the fee shall be negotiated by the parties at rates not to exceed the hourly rates stated on the: Exhibit A, Pricing Page, from the Vendor’s submitted bid response.; 4.1.2.2 Vendor must bid hourly rates which will be used to perform system enhancements, upgrades, implementation, analysis, and project planning.; 4.1.2.2.1 Work performed must be invoiced monthly and include documentation of work completed for the hours being billed.; 4.1.2.3 Each SOW must be mutually approved by both the Agency and Vendor prior to any work being performed. ;