Specifications include, but are not limited to: Creation and maintenance of a software platform (includes trip planning, booking, payment, tools, etc.) to provide efficient (highly automated) scheduling and dispatching of service, and to allow customers to book trips, cancel trips, pay for trips, request additional assistance, ask questions, make complaints, request refunds, or receive general support. Provision of a telephone-based “dial-a-ride” option to ensure equitable access for those with no or limited internet/smartphone access. o Ability to work with GTFS-Flex. o Electronic fare payment systems compliant with Title VI of the Civil Rights Act of 1964. o Trip pricing will be transparent and easy to understand such that residents will be able to clearly identify the approximate price of trip in advance of taking the trip. o Vehicle information will be transparent and easy to understand such that residents will be able to clearly identify the vehicle prior to booking a trip. o Coordination of passenger pre-registration, scheduling, and dispatch processes for paratransit vehicles and service. o Ability to apply different rate structures based on rider characteristics or qualifications (i.e., persons with disabilities, elderly, students). o Ability to request an ADA accessible vehicle on-demand.
