Specifications include, but are not limited to: One or more companies that can provide Adult Protective Services Investigation System. As an Agency, overall, we need a system that enables the entry, tracking, communication, and data reporting of allegations in a multilevel phased process flow. All phases of the systems process flow need to enable continued flow into the next phase bringing forward the needed data to that next process phase. The solution process phases should not lock out any phases before or after it for updates, usage of data and viewing by approved Users. Automated task creation, predefined workflows for transactions, process metrics, automated assignments, user access (Inbox, Queue, or To Do List) capabilities.