Specifications include, but are not limited to: The Vendor shall make service available twenty-four (24) hours per day, seven (7) days per week. Normal (regular) system maintenance shall occur between the hours indicated for each location on the bid offer spreadsheet. The Vendor shall be paid for service that is required on weekday evenings after regular hours, weekends, and on State Holidays at the repair rates established in any awarded contract.; The Vendor shall respond to service calls within one (1) hour for emergency calls and for non-emergency calls. If on-site service is required on an emergency basis Vendor shall arrive on-site anywhere in the state within two (2) hours, except for Cöos County. For on-site service for emergency calls in Cöos County, Vendor shall be onsite within four (4) hours. If on-site service is required for a non-emergency call, Vendor shall arrive on-site anywhere in the State within one (1) business day. The agency placing the service call shall determine whether the situation constitutes an emergency or a non-emergency.; If the Vendor cannot complete emergency repairs or replace the part(s) within 4 hours in a 24-hour period, the Vendor shall contact the agency contact indicating why the repair or replacement part(s) cannot be completed and when the equipment shall be returned to normal. The AHJ shall be permitted to require the building to be evacuated or an approved fire watch to be provided for all portions left unprotected by the fire protection system shutdown until the fire protection system has returned to service (NFPA 1- 13.1.9); If a fire watch has been initiated, the Vendor will immediately notify the agency and the NH Fire Marshal’s Office. The agency shall alert their insurance company of the initiated fire watch.