Specifications include, but are not limited to: The Town has a Windows based computer network infrastructure as does the Water Sewer Department. The Town is seeking a qualified vendor or vendors to be a Network Administrator or Administrators that would develop knowledge of the systems used in Richmond and is on site proactively once every 3 months for computer and system optimization, provide technical support for infrastructure in the form of network support including 24/7 monitoring services, security services including security updates, anti-virus management and documentation, maintenance of hardware, updates to software, troubleshooting/repair on all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts, and provide advice regarding asset management and IT purchases. Also of importance is the ability of the vendor(s) to deliver high quality help desk support that recognizes the varying levels of technical aptitude of Town staff and provides support in terms that can be understood by a layman. The Town may also look to the successful vendor(s) for special project consulting from time to time such as installation of software, short and long-range IT planning, and other related services.