Specifications include, but are not limited to: 1.1.2.1 Repair Services and Annual Preventative Maintenance. 1. System to submit service requests 24/7 either online or via phone. 2. All calls for service must be initially responded to and inspected onsite within 4 business days of the ticket being submitted to the vendor. 3. Preventative maintenance must be completed at least once on every machine every 12 months including: a. Clean out the internal components of the dryers including all air vents and air lines. b. Replacing all hoses that are worn out or not working properly. c. Use chemicals in the washers that will kill and remove any mold. d. Notify the University of any machines that have larger mechanical issues or are nearing the need for replacement. 1.1.2.2 Communication 1. Offeror should have a system in place that confirms that the ticket was received and provide confirmation when they have a date and time when they will be on site for service. 2. Offeror shall keep a log of all calls for service that includes, at minimum, the following information: a. Date and time service ticket was called in. b. Description of the service ticket. c. Location of the laundry machine. d. Technician that serviced the laundry machine. e. Date that the technician was on site to provide service. f. Length of time that the service technician was on site. g. Cost of the service ticket including parts and labor. h. Date that the laundry machine was repaired and put back in service. 1.1.2.3 Technicians 1. All service technicians must be Maytag Certified Technicians to avoid any void of the manufacturer’s warranty. 2. Any personnel that will be on site at MSU must have completed and successfully passed a background check by the vendor before servicing any machines on campus. 3. All technicians must wear identifiable clothing with an MSU issued badge at all times when on-campus at MSU.
