Specifications include, but are not limited to: • Provide direct one-on-one assistance (virtual and in-person) to homeowners to help them apply to the program; • Facilitate the completion of applications, successful uploading of documents, and assist in obtaining application verification documents as needed; • Assist in navigating the online application portal and ensure applicants understand the documentation and information requirements; • Answer applicant questions and provide support to homeowners who do not have internet access or the ability to upload documents; • Act as contact person for people who have unreliable means of communication (lack of consistent access to phone or email, etc.) • Maintain the technological and infrastructure capacity to offer access to the online portal to applicants and ensure all homeowners have equal access to the online application; • Answer questions from applicants and direct them to RIHousing staff and website for further information as necessary; • Assist applicants with setting up an online account in the Homeowner Assistance Fund RI online application portal and with setting up applicant email addresses if needed; • Provide follow up to homeowners as needed; • Maintain bilingual or multi-lingual accommodation to convey eligibility requirements and assist persons with limited English proficiency during the application process; • Participate in trainings by RIHousing staff on eligibility requirements, including income calculations, the online application portal and the application process; • Collaborate with RIHousing staff through regularly scheduled calls and progress meetings; • Submit monthly and periodic written reports of activities to RIHousing and provide informal feedback on project operations as necessary and appropriate.
