Specifications include, but are not limited to: Promptly address issues that may arise in connection with this Contract and/or the day to day collection questions to the appropriate staff. b. Possess and maintain the necessary equipment to perform collection services. c. Facilitate billing with an assertive, ethical, and pleasant approach. Successful Bidder shall not use maneuvers that are considered harassment or tactics that may reflect poorly on the City. The highest level of professionalism must be utilized to help maintain the dignity of the City and its relationship with the citizens. d. Maintain maximum level of confidentiality of all documents and information provided by the City, excluding required disclosures. e. Operate during normal business hours, Monday – Friday 8 a.m. to 5 p.m. f. Handle all collections in conformity with all pertinent Federal and State of Alaska laws, including, but not limited to, the Fair Debt Collection Practices Act (FDCPA) and g. Provide City with monthly reports detailing the status of collections.
