Specifications include, but are not limited to: The City of Hot Springs is soliciting Statements of Qualifications for Collection Agency Service. The City, at its discretion, will submit to the selected proposer accounts due to the City that the City has been unable to collect. There will be accounts of various nature and varying amounts submitted. Any type of receivable the City generates may be submitted. SOQs must include a brief summary of collection agency service experience, and your proposed scope of work for the pending assignment, based on the information provided herein. Proposers are encouraged to propose any enhancements that will provide. The Contractor must be licensed to do business in its area of expertise in the State of Arkansas. The Contractor shall submit with their proposal a copy of such required licenses and shall maintain the appropriate licenses and certificates during the term of the contract and any extensions. Failure to maintain these requirements shall be cause for immediate termination of the contract. The Contractor shall maintain the appropriate insurance(s) required to perform the respective operation(s) and activities proposed. The Contractor shall have a minimum of $1,000,000 in professional liability coverage. All information supplied by the City to the Contractor shall be kept confidential and not disclosed to parties other than the Contractor’s employees on a need-to-know basis for the purpose of Contract performance and to the defendant. The services to be performed shall include the following: 1. The Contractor shall undertake the collection of delinquent accounts as described and that are referred to the Contractor. 2. The Contractor must have the ability and resources for collecting in the State of Arkansas as well as out-of-state collections. 3. Perform collection activities including, but not limited to formally demanding payment of each collection item and/or seeking an arrangement satisfactory to the City under which the collection item will be paid. 4. The Contractor shall have the ability to accept and update daily adjustments to amounts and/or due dates.
