Specifications include, but are not limited to: Protocol Review Research and Review Protocols and Procedures Necessary to Ensure the Delivery of Crisis Response Services under the State 9-1-1 System. Current Environment in Maine Document the current environment as it relates to processing calls placed to 9-1-1 in need of crisis response services including but not limited to: Emergency dispatch protocols or procedures and Related training in use at Maine’s PSAPs. Analyze this information, identify any gaps in existing protocols, procedures, or training as they relate to crisis response services. What are the current protocols used to screen callers and to transfer callers to crisis response services? What, if any, new protocols are necessary? What are the specific needs of emergency medical services and law enforcement in responding to calls that may involve a mental health crisis?
