Specifications include, but are not limited to: The vendor(s) shall provide at least one (1) service call per quarter, which is to be performed by technically trained service personnel (having practical experience in servicing laundry machines) and qualified to instruct and train laundry machine operators, as well as being able to offer the latest visual training aids. The vendor(s) shall provide with their bid, the names and addresses of manufacturer's service representatives available in New Castle, Kent and Sussex counties, a complete description of company training in laundry service, trouble shooting and chart cutting and assistance in programming micro-processors for laundry machines. Failure to provide this may result in your proposal being considered non-responsive.
