Specifications include, but are not limited to: Demonstrate knowledge and experience managing a high-volume customer service business with a diverse customer base • Have knowledge and experience in placing applicants into jobs • Work successfully with employers to fill their current job openings • Understand and know how to provide career assessment and counseling • Advise customers on education and training • Provide high quality, customer-oriented service • Keep accurate, up-to-date, complete records of the services and financial aid provided to customers • Demonstrate initiative and inclination to develop virtual service strategies that employ technology to serve customers. Examples might include: the use of chat and social media platforms; web conference interviews with employers and virtual hiring events and job fairs; virtual orientations; and connect customers to online job readiness seminars and tools. • Have the capability to staff part-time locations and staff new locations as they may be added
