Specifications include, but are not limited to: 1. Standard Service: During the term of this Agreement, the Physician shall dedicate seventy two (72) hours per annum (estimated to be an average of approximately six (6) hours per month) of Standard Services. The Division of Emergency Services and Communications needs will dictate actual monthly use of Standard Service hours (i.e. in one month, twelve hours may be used while in the next, three or even zero hours may be used). Vendor will provide reasonable advance notice to the Division of Emergency Services and Communications of vacation or other scheduled absent time. Standard Service includes, but is not limited to: a. Participate in the oversight of ongoing education, training, and medical care provided by the Division to Emergency Medical Dispatchers (EMD’s) b. Participate in quality improvement and risk management activities, including oversight of call-taker compliance with protocols including reliability and consistency c. Participate in the design, operation and data analysis of the medical protocol system utilized by the Division of Emergency Services and Communications and consistency. d. Represent the Division of Emergency Services and Communications interests at such meetings and functions as may be required. e. Maintain confidentiality in accordance with Department of Safety, Division policies, and procedures as well as state and federal laws including HIPPA standards. 2. Emergency Service: While not anticipated to be used, the Division of Emergency Services and Communications may need Services for emergencies (i.e. court case wherein Physician is called upon to provide expert testimony). Sixteen (16) additional hours of Service shall be made available, on a reserve basis each year to be used for such emergencies. Payment for such Emergency Service hours shall be at the then-rate of hourly payment. The Division shall not be charge for unused Emergency Service reserve hours.
