Specifications include, but are not limited to: The MTC SAFE Call Box Program provides a system of 500 call boxes on the region’s freeways and expressway. These call boxes allow motorists to request roadway assistance. In 2009, MTC SAFE launched 511 Freeway Assist, a program that allows motorist to access the same call box services but through their personal cellular phones by dialing 5-1-1. MTC SAFE also oversees the FSP program, a fleet of roving tow trucks to detect and clear accidents, assist motorists and remove dangerous debris from freeways during peak commute hours. The program is comprised of 13 private contractors with 70 tow trucks traveling 550 miles of freeway to serve the motoring public. MTC SAFE’s Incident Management Program fosters teamwork between the California Department of Transportation (Caltrans), the California Highway Patrol, local police and fire departments, tow truck companies and others to: improve incident detection and verification; speed response and clearance; and establish state-of-the-art communications. In order to effectively manage these three programs, technical operational data needs to be tracked and reported on an ongoing basis to determine whether any deficiencies/problems exist and need attention. Technical operational data for the call box program includes call box call answering statistics, maintenance repairs and service occurrences, and cellular service activities to determine the quality of service being provided by the California Highway Patrol (CHP), the private call answer center, maintenance contractor, and cellular service provider. For FSP, technical operational data include assists by type and location, as well as summary statistics regarding the beat and driver performance measures.
