Specifications include, but are not limited to: 1. Respond to requests from DVR staff to assist individual DVR consumers with technology training and technical assistance (TA) issues. These may include but not be limited to: Providing individual training to DVR consumers on use of technology; Provide small group trainings for DVR consumers in basic computer operations; Provide DVR consumers guidance on purchasing hardware and software that supports they employment needs; Advises DVR consumers on what applications they might need to gain a job or advance in their current employment; Provide guidance on computer repair; and Other individual training or TA activities for DVR consumers. The contractor will be required to provide written summaries of activities provided sufficient for entry into a consumer’s DVR case record. 2. Respond to requests from DVR staff and management for staff training and technical assistance related to technology. This may include but not be limited to: What technology to purchase for DVR consumers; When and when not to pay for technology repair; Advise counselors on use of vendors; What software applications should DVR staff promote for DVR consumers in their job search; Training of DVR staff in specific applications; Contractor will make appropriate accommodations for individuals who are blind, visually impaired, deaf, hard of hearing or in need of other appropriate accommodations for disabilities; and Work will be conducted virtually until COVID travel and in-person meeting restrictions have been lifted, at which point in person meetings and consultations may be required. The bid narrative must include an affirmative statement that the bidder will be able to meet all of the above requirements.
