Specifications include, but are not limited to: 1. Resolution of loan certification, disbursement, and servicing issues within 24 business hours2. Superior customer service to our students and families3. Dedicated customer service representative(s) as well as a toll free priority service telephone number to serve borrowers and Financial Aid staff at UMS4. Commitment to honor benefits and loan terms that are described in lender responses to the RFQfor the entirety of the 2017-2018 and 2018-2019 processing years (July 1, 2017 to June 30, 2018 and July 1, 2018 to June 30, 2019)5. Reporting of key operational and financial metrics, including but not limited to, loan volumes and approval rates on a quarterly basis6. Online certification and ability to disburse loan funds via EFT
