Specifications include, but are not limited to: 1. Implementing outreach and marketing efforts to inform Arkansans of the Emergency Rental Assistance Program; 2. Providing a system to accept and process electronic and paper applications, including call center support and other customer assistance functions, and the ability to track and match tenants with landlords even when both apply for the same housing unit; 3. Providing eligibility determination, as defined in the Act, and verification, including cross-checking receipt of other housing benefits, and preventing duplicative payments; 4. Fraud prevention; 5. Payment processing and distribution, including Contractor-financed payments and DHS reimbursement by invoice; 6. Compliance documentation, retaining all documents submitted by applicants and creating appropriate audit trails; 7. Ensuring equitable distribution of payments across the state. 8. Providing support to DHS in the form of live in-person testimony in legislative committee if requested, as well as providing assistance to DHS in the form of data and draft responses to legislative inquiries.
