Specifications include, but are not limited to: MINIMUM QUALIFICATIONS Describe your experience providing Case Management Systems and how your company meets the minimum requirements set forth in Section 2.2 of the RFP. Include description of the Contractor’s experience as a whole, as well as the experience of any proposed key staff members who will be assigned to the contract. Provide contract details for at a least five (5) government entities in the United States for whom you have successfully provided services of a similar size and scope as those described in this RFP in the last five (5) years. Government entities should be identified generically, for example, “State Government Agency”, “Federal Government Agency” “City Government”, etc. 5 points 5 points SYSTEM UPTIME & PERFORMANCE Describe the proposed system’s ability to meet the system uptime and response times laid out in Section 2.3 of the RFP. Include a description of how the system will meet these requirements without negatively impacting other ARS systems. Describe how scheduled downtime for maintenance will be handled outside of ARS’s normal business hours. Describe how System Usage and Performance Reporting will be handled, and how the report will be delivered to ARS by the required deadline. Include a sample report. 5 points 5 points 5 points HOSTING Describe in detail the hosting platform for the proposed System and how it meets the requirements set forth in Section 2.4 of the RFP. Include details concerning the location of data centers and how the system will only be accessed from the continental United States. Describe how all hosting related software will be kept current and up to date. Provide an optional proposal for the State hosting of the proposed system. Include at minimum the information required in Section 2.4.J. of the RFP. 5 points 5 points Not Scored SYSTEM ACCESS Describe how users will access the system in accordance with requirements set forth in Section 2.5 of the RFP. Describe how the proposed system is browser neutral and will be accessible and function accurately when accessed from various device types. Describe how the system will be accessible for end users with disabilities. 5 points 5 points 5 points USER ROLES & ACCESS Describe the system’s ability to restrict access by user roles as described in Section 2.6 of the RFP. Provide details concerning what user types are available out of the box, as well as the contractor’s ability to create custom user roles required by the State. Describe the proposed system’s ability to meet the password complexity, lockout, and retrieval requirements set forth in Section 2.6 of the RFP. Describe the proposed system’s User Management System and how it meets the requirements set forth in Section 2.6. of the RFP. 5 points 5 points 5 points
