Specifications include, but are not limited to: Vendor shall furnish labor, miscellaneous parts, equipment, tools, transportation, methods of communication, and if required, miscellaneous services; Vendor shall provide qualified technicians to perform various duties as directed by building maintenance representative. Vendor shall obtain approval from building maintenance representative for service requiring a helper or more than one technician. Vendor shall have a constantly monitored 24-hour a day phone number(s) to contact for service. Technicians shall be on call 24 hours a day with a two-hour response time; Technicians shall contact building maintenance representative upon arrival at job site. Actual travel time to and from the job work location is not reimbursable under the purchase order. Travel cost shall be included in the hourly rate for labor. Technicians shall ensure that the authorized City of Huntsville representative logs the start and completion times on the service ticket for services performed; All work required to correct any problems diagnosed by the vendor shall be approved by building maintenance representative prior to work being performed. Vendor shall work until each job is completed, and when necessary, respond to multiple requests for services at the same time.
