Specifications include, but are not limited to: This Request for Information (RFI) is issued for theVermont Department of Labor’sWorkforce Development Divisionto gather information and cost estimates to inform a forthcoming request forproposal(RFP)for a new software asa service(SaaS)Customer Relationship Management (CRM)solutionthat includes;web based job boardfunctionality;event management;case management;standardized andcustomizable dashboardsand reporting abilities;organized displays of labor market and occupation-specific information such as training and credentialing requirements that link to career pathways; modules to support or deliver virtual employment services; and automateadministrative tasks such as data entryor case routing.The solutionwill be compliant with Americans with Disabilities Act(ADA), andmeet the accessibility requirements of the Workforce Innovation and Opportunity Act (WIOA).The solution must be able to interface with external systems and be expandable as programs and government agency, employer, training provider, and community partnerships develop.
