Specifications include, but are not limited to: 1.Greet the caller and inform them that they have reached DCYF central intake. 2.Create a new record in DCYF’s Bridges case management software for the report.3.Ask the caller for their name and basic information and record in the relevant Bridgesscreen. 4.Ask the caller for basic demographic information about the child and family in question and record in the relevant Bridges screens. Information collected here may include ages, addresses, and familial relationships of the alleged victims, perpetrators, and others involved in the incident(e.g.,Janeis the daughter of Bill and the sister of John).5.Ask the caller to describe their concern. Record the information the caller describesand ask follow-up questions to gather specific details and ensure complete informationabout the location and safety of the child, details of the incident and how the reporter came to know the information they are reporting, and other key information, including any information needed to complete steps 6and 8.6.Select boxes indicating whether specific risk factors are present in the caller’s description (e.g. substance abuse, domestic violence, physical/cognitive disabilities).7.Look up any prior client contacts with DCYFin Bridgesand record on the appropriate screen. 8.Use the information provided by the caller to work through DCYF’s decision support tools to make two key decisions: a.Whether the report should be screened-inor screened-out according to screening criteria for specific allegations of abuse and/or neglect:i.When screened-in, select relevant allegations where the screen-in threshold was met from a list (e.g., “physical abuse”)b.If screened-in,how urgent DCYF’s response should be (called “response priority level”)9.Thank the caller, advise them of how the report will be handled, and hang up.a.If screen-out: Make connection to community resource to address outstanding family needs if appropriateusing guidance from DCYF.10.Proofread the report for errors and submit for approval.
