Specifications include, but are not limited to: As DAM, pursuant to LWO §21-84(c), the selected contractor will perform the following services: 1. Inform and educate covered employees, as defined in the LWO §21-81(d), of all applicable provisions of the LWO; 2. Maintain a telephonic and electronic system that shall be available at all reasonable times during normal business hours and shall accept messages outside of business hours to receive complaints of violations of the LWO; 3. Establish a system to determine if the complaint alleges a violation of the LWO; 4. Refer credible complaints (as defined in the LWO) to the Office of the City Attorney (“the City Attorney”) for potential enforcement action within ten (10) days of their receipt; and 5. Work with the City Attorney to: a. Review and recommend any changes to the educational materials, poster, or other written materials that inform and educate all covered employees, as defined in the Livable Wage Ordinance (LWO) §21-81 (d), of all applicable provisions of the LWO; b. Develop a schedule for the review and release of educational materials; c. Maintain regular communication with City department heads, directors, and/or project managers responsible for contracts subject to the LWO to ensure understanding of the ordinance and of when and where contract work is occurring; d. Create an annual plan to visit worksites with employees covered by the LWO to confirm that notices are properly posted and to provide information to employees regarding the obligations of their employers to comply with the LWO; e. Train DAM staff and volunteers to handle intake of complaints and respond to questions concerning the LWO; f. Provide prompt notice to the City Attorney's Office if it learns of any additions to or subtractions from the list of contracts that is provided by the CA's Office so that both the Contractor and the City Attorney's Office have information concerning covered contracts; g. Work with City departments to find places to post LWO posters at worksites for workers who have no regular, home location with a poster board; h. Maintain forms and database for managing complaints; i. Create a plan to raise awareness concerning the LWO. This plan shall include maintaining a LWO website; j. Work with the City to determine evaluation measures of the effectiveness of this process;
