Specifications include, but are not limited to: 1. Provide vehicles in a timely manner that permits IUP to integrate vehicles into the fleet in a seamless manner over a 4-year leasing period. IUP vehicles that are replaced shall be dispositioned by the university.2. Provide maintenance, both routine and unexpected in a timely and non-intrusive manner. This can be done by the leasing company or subcontracted to a 3rd party provider.3. Provide a customer service to IUP by periodically reviewing relevant metrics, records of in-service maintenance, conformance to conditions of lease, history of vehicle while in IUP possession, schedule of vehicle replacement communication involving any recall notifications and corrective actions.