Specifications include, but are not limited to: The scope of this project is to identify, select, contract with, and engage a Proposer who provides an ITSM solution. The proposed solution must provide replacement of our current systems (OTRS, ComAround, In-House built inventory applications, etc). The application must follow Information Technology Infrastructure Library (ITIL) for ITSM. The preference is for a SaaS or Hybrid solution, however, on premise applications will also be considered should that solution best meet the department’s needs as detailed in below. The overall need is for a software suite that completely automates and integrates our service management functions. The solution should support operations in a changing landscape, this is the City of Pittsburgh’s current environment.