Specifications include, but are not limited to: The scope of this services will include the implementation, and ongoing maintenance of the ticketing system software, including training to Kutztown University staff members, and providing on-line ticketing services to customers. The University would prefer a “Software as a Service” model. The software should be accessible, collaborative to support multiple users and multiple venues, inclusive with desired features, and intuitive so that it is “easy to use”. The targeted implementation date of this new system is late April, 2019. 1 Vendor provides live operator phone support 2 Online support – email 3 24/7/365 availability for support 4 Same-day response 5 Online support - live chat 6 Fast response (< 1 hr.) in business critical situations