The Contractor shall provide non-emergency and emergency type services and provide the required parts and materials and shall be performed within the time periods specified. The Contractor shall provide a work order for each non-emergency and emergency type service and include all parts and materials required to PennDOT for approval. A. Regular Service and/or Emergency Service Calls - The Contractor shall respond to regular service calls within four (4) hours and emergency service calls with two (2) hours of the initial notification. unless otherwise agreed upon by the PennDOT. Regular Service and/or Emergency service shall be defined as Monday through Friday (6:00 AM – 6:00 PM). Travel time will be charged at the applicable hourly rate from the time the Contractor leaves the shop until the Contractor returns to it. Regular Service and/or Emergency Service Calls shall be paid at the contract unit price bid per hour, which shall furnish all necessary labor, materials, equipment and incidental cost necessary to complete the work described herein. B. Premium Service and/or Emergency Service Calls - The Contractor shall respond to premium service calls within four (4) hours and emergency service calls with two (2) hours of the initial notification. of the initial notification. unless otherwise agreed upon by the PennDOT. Premium Service and/or Emergency service shall be defined as Saturday (6:00 AM – 6:00 PM). Travel time will be charged at the applicable hourly rate from the time the Contractor leaves the shop until the Contractor returns to it. All work perform during Premium hours must have approval by a facilitymanager prior to the work starting. Premium Service and/or Emergency Service Calls shall be paid at the contract unit price bid per hour, which shall furnish all necessary labor, materials, equipment and incidental cost necessary to complete the work described herein. Note: Holidays shall consist of ten (11) days being; New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day and shall be the day that the holiday is observed. C. Inspections – Contractor shall provide twelve (12) monthly service/inspections the List of Laboratory Equipment. D. Parts and Materials - The PennDOT shall reimburse the Contractor for its actual cost for obtaining the parts and materials, and handling and administrative expenses actually and reasonably incurred to obtain the parts and materials, such handling and administrative expenses not to exceed ten percent (10%) of the cost of obtaining the parts and materials. Such handling and administrative expenses must be clearly identified as such on invoices submitted for reimbursement. Costs of items under warranty are not reimbursable under this Contract.
