Opportunity Description: By this RFP, the Code Unit is seeking a prime vendor to provide customer service responsibilities in conjunction with our City Code Unit and the application systems vendor. These customer service tasks include but are not limited to: 1. Call Center operations including response to phone inquiries, hearing requests, hearing scheduling, and acceptance of check-by phone payments. 2. Data Entry of handwritten tickets and imaging and scanning of issued citations, correspondence, and other evidence. 3. Walk-up cashiering processing local location. 4. Lockbox payment processing. 5. Scheduling and generation of hearing dockets. 6. Processing of payments sent in by mail- check or money orders. 7. Collection efforts of past due code violations
