The Department of Aviation (Department) The City administers the day-to-day operations of Philadelphia International Airport (“PHL” or the “Airport”) and Northeast Philadelphia Airport (PNE) under the direction of its Chief Executive Officer (CEO). The Chief Development Officer (CDO), or their designee, will manage the work performed by the successful Applicant (contractor). Through this RFP, the City is seeking a contractor to perform the following services: The vendor will deliver real-time customer feedback solutions by configuring and deploying surveys via QR codes or via provided tablets at designated airport locations. Services include customizable survey design, data collection (online and offline), multi-language support, real-time alerts for negative feedback, secure data storage, and comprehensive reporting and analytics through a centralized dashboard.
