Specifications include, but are not limited to: a. Provide a single and back-up Liaison whom is able to be available 24 hours a day to assist with facilitating the terms and conditions of the contract, to include review and submittal of reports on the timeframe established by the HACP, to ensure timely invoicing of activities performed. The Liaison shall also be available to monitor Security Guards and Security Guard supervisors during their shifts to ensure compliance with the terms of the contract. See attached Procedures for Security Services in HACP Residential Communities. b. Provide monthly security guard schedules to Authority one (1) month in advance. If the schedule changes from what was previously submitted, Notification of daily schedule changes shall be communicated to HACP prior to the beginning of each shift. Failure to comply will definitely result in the breach of the contract. c. Assist with the facilitation of a Neighborhood Watch/Crime Watch Program to include the provision of training (if applicable) for resident participants. d. Assist and cooperate with law enforcement personnel as well as HACP Public Safety staff. e. Monitor 911 calls and report as necessary all emergency situations on and adjacent to HACP properties, and update a 911 call log as needed. f. Provide monthly statistical data summaries and statistical workload reports for the HACP by the 5th of each month to serve as supporting documentation, partnership initiative and crime reduction strategies. Attachment D to the scope of work contains the Authority’s required template for the monthly report. g. On a monthly basis, contractor executive staff will be required to meet with HACP staff to discuss any and all issues related to the execution of the contract to be scheduled by the Public Safety Director. h. Collection and delivery of found property and evidence to City Police with follow-up documentation on a separate report. i. Enforcement of illegal traffic and parking. Criminal trespass citations and warnings will be issued by the authorized agent of the property, i.e., police, property manager or designee, and may be in the presence of a Security Guard. All records will be maintained by the Contractor. A copy of the required records will be provided to the HACP for documentation of services rendered and activity of occurrence. j. Assisting/Counseling residents in crisis. k. Compliance with all City and State Laws. l. Investigating lost or missing persons. m. Attend community association meetings, tenant council meetings and other meetings as needed and directed by the Public Safety Director. n. Respond to Anonymous Telephone Calls on the HACP Anonymous Tip Line (as directed by the Public Safety Director) and keep a log of all investigations and actions taken which is to be reported to the Authority on a weekly basis in a format deemed acceptable by the Authority.
