Amendment 0001: The purpose of this amendment is to provide responses to questions received in response to solicitation 36C10X23Q0127.
The Contractor must provide 24/7 support, maintenance and repairs to the existing Lenel OnGuard PACS and Avigilon Video Surveillance (AVIGILON CCTV) systems installed at the PITC. The Contractor must manage a service request response system for Lenel OnGuard PACS and maintenance requests. The Contractor must employ maintenance personnel/technicians who are trained and certified in the use and operation of all Lenel OnGuard PACS, and AVIGILON CCTV.
Due to the requirement for 24/7 support, the Contractor must have local representatives that can satisfy the required response time for repairs.
