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Operations and Maintenance Services Support


Location
Oregon
Publication Date
09/06/2019 07:14 AM EDT
Closing Date
09/12/2019 06:40 PM EDT
Issuing Organization
State of Oregon Department of Administrative Services
Solicitation Number
Description

Specifications include, but are not limited to: The Vertiba Contract is expected to include the following extended O&M support elements through the remaining term of this Special Procurement. Incident Management: Analysis of service tickets for data fix and process issues as well as the resolution of issues leading to System changes that need to be incorporated into a Release. Triage/Request Management: Conducting meetings to discuss outstanding issues and work requests with Agency staff Deployments / Release Management: Collaborating with Agency Staff on release scheduling. Testing and promotion of Releases to the Production Environment. Single Sign On (SSO) Support: Troubleshooting and resolving all SSO issues on Salesforce. Refinements: Minor changes to the way in which a requirement is implemented in the System Salesforce Upgrade Readiness: Consultation, development and implementation of CAM System updates/upgrades that are required due to changes to the Salesforce platform. Environment Management: Ongoing maintenance of System environments. Document Updates: Complete periodic updates to System documentation associated with Maintenance, Operations and ongoing CAM System design and development support services.

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