Specifications include, but are not limited to: The DEI Program requires training and facilitation assistance due to the wide variety of topics and subject areas that are needed in order to successfully implement this work. Trainers will provide services to help Metro staff learn about specific racial equity and inclusion subjects specified on Section III, on an on-call, as-needed basis. Facilitators will help Metro staff to design, conduct and evaluate effective meetings and/or processes to advance diversity, equity and inclusion projects on an on-call, as-needed basis. biases affect their interactions with the public or their colleagues and prevent them from upholding the institutional values of respect, public service, teamwork, excellence, innovation and sustainability. Trainings at the interpersonal change level will include, but not be limited, to the following subjects: Awareness of culturally specific histories and their intersections with power, privilege and oppression Awareness of local politics and social identity histories in context of structural inequities Self-awareness of intersecting social positional ties to power, privilege, and racial identity development Building inclusive teams Becoming an ally to historically marginalized staff and communities Unconscious bias and how to prevent it in work settings and hiring practices Coaching to prevent of, and provide effective responses to, discriminatory behavior and harassment Providing effective services through inclusive customer service Moving from the interpersonal to the institutional in DEI work Conflict resolution management and intervention for supervisors