Specifications include, but are not limited to: Translators (Document) This service involves either the translation of foreign language documents into English or the translation of English documents into a foreign language. It also includes checking computer translated documents. The selected contractor(s) shall complete these services from their own place of business. Documents for translation may be submitted to selected contractor electronically, contractor then returns the translated document within an agreed upon timeframe. In some cases, this may involve transcribing from a video or audio electronic file. Preference will be given for contractor(s) who can offer one (1) or more of the following: • An expedited “on demand” translation option when an urgent need arises (such as a 1-hour turnaround time); • A secure method for electronic submission of documents that is HIPAA compliant; • Agency-specific vocabulary memory; • Option for reduced price to provide initial translation, without proofreading. Interpreters (Oral – In person) This service requires working directly with an individual with limited English proficiency. Oral interpreters may be required in departmental facilities within DCHS, in public facilities, in client’s residence, and/or in authorized clinical service provider facilities. Interpreters for the D/deaf and Hard of Hearing (American Sign Language) This service involves the interpretation of verbal language into a communication mode understandable by individuals who are D/deaf or hard of hearing. It also involves the interpretation of American Sign Language into verbal language. DCHS is seeking Proposers who are able to provide American Sign Language (ASL), and other forms of sign language that more closely mirror the clients’ natural form of communication. For clients who are blind and D/deaf, a tactile interpreter will be required. Remote/Electronic/Video This service area describes automated systems (phone/video/electronic device) that allow the requester to access the above service areas electronically. This method of service provision may require delivery of services for target languages upon demand without making any prior arrangements. Software and/or platforms must be secure and HIPAA compliant.