The consultant selected will: • Validate and refine SAIF’s draft business, functional, and technical requirements developed during the Telephony Assessment Project (TAP). • Provide up-to-date market intelligence on UCaaS + CCaaS enterprise leaders and leading market solutions. • Support the development of detailed business cases, providing both cost-modeling from the perspective of business and information technology. • Support the decision-making process to inform and develop an implementation roadmap (including change-management and resource plans) that supports SAIF’s April 2026 CUCM end-of-support deadline and maximizes business value. • If needed to inform the roadmap, guide SAIF through an RFI to better understand the landscape of a UCaaS (Unified Communications as a Service) + CCaaS (Contact Center as a Service) platforms that meets enterprise needs, considering both enterprise grade and market options.
