Specifications include, but are not limited to: The selected Contractor must fill MERC's request for non-uniform security services on 24 hours notice. When assigning personnel to MERC facilities, Contractor must assign competent and requested number of supervisors to be responsible for the direct supervision of all scheduled personnel. Supervisory personnel must be responsive to the Facility Events Manager or designated representative's immediate needs and carry out appropriate assignments expediently. All personnel must be briefed and at their assigned posts at the scheduled work time. A typed personnel sign-in sheet with the name of each working person and their assigned location must be presented to the Facility Events Manager 24 hours prior to the scheduled events. This sheet shall be maintained at the designated entrance and all personnel must sign in and sign out with a designated MERC employee upon entering or exiting the facility. The sign-in sheet shall be the property of MERC and shall be used as the sole source to indicate hours expended by the Contractor. For easy identification, all personnel employed by the Contractor shall be clothed in a manner approved by MERC, i.e., matching uniforms, tee-shirts, blazers, etc., while on duty at the MERC facilities. Uniforms are to be provided by Contractor. MERC shall reserve the right to provide uniforms of its own choosing for utilization by the Contractor's personnel. At the discretion of MERC, Contractor shall provide assurance that Contractor’s employees are trained in the following: • Crowd psychology, management and control techniques • Customer service techniques • Public relations • Limited force ejection techniques • Laws of arrest • Familiarization with each named MERC facility • MERC Rules and Regulations • MERC Emergency Procedures • Use of fire extinguishers • Legal complaint procedures • Court appearance and testimony • Civil liability (Contractor & MERC) • Visual inspection techniques • Report writing • CPR • Bus parking and coordination
