This Request for Proposals (RFP) requires that the successful Proposer (Awardee) will act as a brokerage that is capable of (1) utilizing data available through the County to check eligibility for Medicaid community services prior to accepting each ride request; and (2) providing Medicaid community transportation services to LTSS clients either directly or through subcontracts with “Transportation Providers” as defined below. The Brokerage must ensure that: ● Transportation Providers are available to supply authorized LTSS consumers with efficient and safe transport; ● Clients arrive at their destinations safely and in a timely manner; ● Clients are returned to their residences or other authorized destinations, safely and in a timely manner; ● The Brokerage and its subcontracted Transportation Providers are fiscally responsible and transparent; ● The Brokerage and its subcontracted Transportation Providers maintain a culturally aware, sensitive, and person-centered staff and service environment; and ● The Brokerage and its subcontracted Providers must attest and demonstrate that client information will be handled and stored safely, with complete confidentiality, and in compliance with applicable state and federal laws.
