The Oregon Department of Administrative Services (DAS) issuing this Request for Information (RFI) to gather input from qualified Responders regarding enterprise-level endpoint support and Level 1 help desk services. This RFI is intended to inform the State’s understanding of market offerings and service delivery models that could support a standardized, scalable, and secure endpoint support solution for use by state agencies. This inquiry is intended to gather insights from Responders with the capacity to support a diverse total user base ranging from approximately 100 up to 5,000 employees across multiple agencies. The envisioned service model would operate within a decentralized environment, allowing agencies to participate at their discretion. Responders are encouraged to share how their solutions can flexibly scale to meet varying agency needs while maintaining high service quality and operational consistency
