The scope of this project involves implementing an integrated Point of Sale (POS), inventory, and reservation system for an RV park that includes RV site, cabin, and amenity rentals. The system should support online booking through the park's website and third-party platforms, with real-time availability, dynamic pricing, and the ability for guests to modify or cancel reservations. It must handle group bookings, waitlist management, and provide a streamlined self-check-in/check-out process. The POS system should integrate secure payment processing, support multiple locations across the park, manage retail sales and inventory, and offer flexible billing options. The system should also include customer relationship management (CRM) features like guest profiles, automated messaging, and feedback management, as well as comprehensive reporting tools for financials, occupancy, sales, and customer demographics. It should be mobile-responsive for both staff and guests, with easy access to reservations, payments, and operations on mobile devices. Additionally, the system must allow for third-party integrations, customizable branding, and API access for future enhancements. Security features must include data encryption, PCI compliance, and regular backups. The system should be cloud-based, scalable, and include training, support, and ongoing maintenance. Key deliverables include system installation, training, testing, go-live support, and regular updates.
