Specifications include, but are not limited to: Contractor must be able to provide one unarmed/uniformed employee after hours during the week and 24 hours on weekends and holidays. C.2.1.1. Monday through Friday, Fifteen (15) hours per day from 5:00 p.m. until 8:00 a.m. the next day, C.2.1.2. Weekends – Twenty-four (24) hours per day beginning 8:00 a.m. on Saturday until Monday at 8:00 a.m. C.2.1.3. Twenty – four (24) hours per day x nine (9) holidays. C.2.1.3.1. The following State and Federal holidays: New Years, MLK, President’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving and Christmas. C.2.2. Contractor must be able to assign specific personnel to specific shifts. Contractor must provide certified back-up personnel to substitute when needed. The Contract Designee must be notified immediately of any changes in security personnel assigned to this contract. C.2.3. Contractor must be able to provide any equipment needed to deter dangerous and/or threatening situations. Contractor must also have a two-way communication device to a central security office. C.2.4. Contractor must provide a two-way communication device to be used by OKDHS personnel to maintain a line of communication with the security personnel at all times. C.2.5. Personnel assigned to the awarded contract must be neatly uniformed, physically alert, and trained in public disturbance control techniques. C.2.6. Personnel assigned to the awarded contract must be prepared to control abusive, hostile, or violent visitors, handle telephone threats, and deter robbery and auto theft. All incidents, including bomb threats, must be reported immediately to the Contract Designee. Bomb threats must also be reported immediately to the Enid Police Department. A written report is to be submitted to the Contract Designee detailing any disturbance and/or threat within 24 hours of occurrence C.2.7. Personnel assigned to the awarded contract must accept verbal procedural changes from the Contract Designee, in the event of an emergency situation, or when deemed necessary for normal daily operations. C.2.8. If shift changes are required, new shift security personnel will confer with security personnel on duty regarding events of the day. C.2.9. Keys must be in the Security Officer’s possession at all times. Keys must not be duplicated without permission of Contract Designee. If there is a keypad for entrance into the facility, that code will be given to the officer, but it must not be given out to any outside sources. C.2.10. Timeliness is vital. C.2.11. Officers must not take breaks or loiter in the work areas. C.2.12. Officers will not socialize with the clients; however, courtesy and friendliness are expected. C.2.13. All panic button alarms are to be considered emergencies and responded to immediately. C.2.14. Officers are to read and become familiar with emergency evacuation procedures. C.2.15. Officers will direct all questions, complaints, and request for equipment or services to the Contract Designee. Do not make service calls. C.2.16. Officers must direct clients and all visitors to the Reception window for assistance. Clients are not to be directed to employees. Clients are not to be allowed in the work areas. C.2.17. Security stations must be kept neat and clean. Nothing will be posted on the walls or on the station desks. C.2.18. Towing of vehicles is not allowed without authority from Contract Designee. C.2.19. Please submit separate proposed hourly rates for weekdays, weekends and holidays.
