Specifications include, but are not limited to: Job Title: Service Desk Analyst I Department: Information and Technology / Service Desk Reports To: Director of Technical Services Assurance Grade: TS-04 Number of Days: 12 Months Security Access: Education Service Center Overtime Status: Non-Exempt Last Revised Date:January 5, 2015 Mission and Vision: Tulsa Public Schools is the destination for extraordinary educators who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. Core Values: Our core values guide how we work and interact with each other at every level of the organization. We embrace and embody these values every day. • Equity: All children deserve the opportunity to develop their full academic andsocial potential. Our diversity is a community treasure, and we must foster an inclusive environment by examining biases and resolving unfair practices. • Character: We are honest, trustworthy, and have high standards of behavior. We dothe right thing even when it is hard. While we do not always agree, we treat one another with kindness and respect. • Excellence: We work hard together and expect a lot of one another because high standards produce exemplary knowledge, skills, abilities, andmindsets. • Team: We care for one another, support the personal and professional development of one another, and work together to improve our community. Job Title: Service Desk Analyst II Department: Information and Analytics Reports To: Director of Technical Services Assurance Grade: TS-09 Number of Days: 12 Months Security Access: Education Service Center Overtime Status: Non-Exempt Last Revised Date: August 20, 2019 Mission and Vision: Tulsa Public Schools is the destination for extraordinary educators who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. Core Values: Our core values guide how we work and interact with each other at every level of the organization. We embrace and embody these values every day. • Equity: All children deserve the opportunity to develop their full academic andsocial potential. Our diversity is a community treasure, and we must foster an inclusive environment by examining biases and resolving unfair practices. • Character: We are honest, trustworthy, and have high standards of behavior. We dothe right thing even when it is hard. While we do not always agree, we treat one another with kindness and respect. • Excellence: We work hard together and expect a lot of one another because high standards produce exemplary knowledge, skills, abilities, andmindsets.
