Specifications include, but are not limited to: The platform shall continue to support maintaining the current single source of truth even while utilizing the new customer data generated by the Adobe AEM products. The platform will be in a hybrid state with multiple integrations from FAST, Idemia, and Granicus. FastDS-VS is an integrated propriety software solution to administer driver and vehicle services to motor vehicle agencies. It is commercial off-the-shelf (COTS) software that accommodates most differences in jurisdiction laws and practices through configuration, not the creation or modification of program code Oklahoma currently leverages the vehicle modules of FAST for Motor Vehicle (MV) services Idemia provides identity-related security services, case management, facial recognition and other biometric identification products. The goals for the build partner are broken up into multiple phases: 0 - 12 months, 12+ months. The goal for the first phase is to provide for a unified customer experience for the 20+ services provided through Adobe AEM products. Initially the transition will start with the 4 pilots to the new scaled infrastructure. Initial research will be provided however some supplemental research might be required as per requirements before transitioning to the unified frontend. Some key features for the 0 - 12 month plan: The platform shall continue to support maintaining the current single source of truth even while utilizing the new customer data generated by the Adobe AEM products. The platform will be in a hybrid state with multiple integrations from FAST, Idemia, and Granicus. FAST FastDS-VS is an integrated propriety software solution to administer driver and vehicle services to motor vehicle agencies. It is commercial off-the-shelf (COTS) software that accommodates most differences in jurisdiction laws and practices through configuration, not the creation or modification of program code Oklahoma currently leverages the vehicle modules of FAST for Motor Vehicle (MV) services ; The Contract is awarded on behalf of the Oklahoma Office of Management and Enterprise Services – Service Oklahoma for a Build Partner. Service Oklahoma (SOK) is a first in the nation state government entity focused on providing Oklahomans with best-in-class customer experience. As Oklahoma aims to simplify and streamline government operations, SOK will focus on providing Driver's License (DL) and Motor Vehicle (MV) services to the public. SOK aims to provide best-in-class customer experience across all channels, including on-site, on-line, and on-call. This requires a technology solution that enables seamless functionality on both the backend and the frontend. As a result, SOK is seeking a build partner to build the required short-term and long-term system architecture. For the coming 12 months the project will be hosted in a hybrid infrastructure where a cloud-based solution will need to be able to collaborate and/or integrate with Microsoft and FAST Enterprises products (Motor Vehicle Services and E-Service products). The integration on the Microsoft side would be with the D360 platform to save customer data. FAST is used to host the Motor Vehicles services and the cloud-based solution will create a consolidated interface. The next step after the hybrid infrastructure is to move to an end-to-end scalable solution from the user to the back-office staff. SOK’s Past Work with Pilots For the past year, SOK has launched 3 to 4 more pilots and produced a long-term scalable solution, taking multiple steps to ensure success before launch. It starts with research into the pilot topic this includes the following: Walk through the current product . Interviews with the staff and supervisor interlaced with product . Shadowing the employee(s) to see the work process and understand the pain points . Afterwards SOK prepares a clickable design prototype to run past the multiple staff members to confirm the customer facing and back-office product is up to par. Multiple iterations of the product is shown to the stakeholders and employees to get their approval and comments for any potential future upgrades. V1 of the pilot is built on the approved pilot architecture with approved design and theme. The pilot is then put through real time user testing with customers and employees to get feedback on useability and understanding.
