Specifications include, but are not limited to: A. Armed Officers The armed Security Officer will be used for controlled access points to various City of Tulsa compounds, for patrol, inventory and other duties as needed by the City. Customer service is a critical component of City’s business strategy and Security is an integral part of accomplishing this objective. Therefore, the primary responsibility of each officer, supervisor and account manager will be to provide quality customer service. Typical duties will involve providing directions, assisting City’s customers, tenants, employees, visitors, and vendors. Occasionally escorts may be required. Answering telephone inquiries and serving as a central or visible source of information is a significant part of the officer’s job. To this end, officers, supervisors, and account managers must exercise courtesy, respect, and professionalism. B. Unarmed Officers The unarmed Security Officer will be used for inventory control as well as at controlled access points to various City of Tulsa compounds. Customer service is a critical component of City’s business strategy and security is an integral part of accomplishing this objective. Therefore, the primary responsibility of each officer, supervisor and account manager will be to provide quality customer service. Typical duties will involve providing directions, assisting City’s customers, tenants, employees, visitors, and vendors. Occasionally escorts may be required. Answering telephone inquiries and serving as a central or visible source of information is a significant part of the Security Officer’s job. The unarmed Security Officer will also be responsible for issuing material to City Employees from various stock rooms at various City Facilities during nonbusiness hours. Officers, supervisors, and account managers must exercise courtesy, respect and professionalism. C. All Officers Seller ensures City that each of its assigned personnel shall: 1. Provide security, as defined by City, for its customers, visitors, employees, and vendors. 2. Respond to all alarm conditions and enforce all access control procedures through identification of personnel and control of entry and exits to City facilities’ vital areas. 3. Use responsible effort to deter or, only when absolutely necessary, detain persons observed attempting to gain or gaining unauthorized access to any of City’s facilities. 4. Respond to suspicious incidents and take reports. When necessary and deemed appropriate, follow incidents to their conclusion, including court appearances. 5. Cooperate with and assist law enforcement agencies in connection with crimes committed against City, including maintaining the scene of a crime to protect possible evidence in accordance with established procedures. 6. Respond to and provide security and/or safety for related situations, demonstrating common sense and good judgment and in compliance with City’s policies and practices. 7. Assume additional responsibilities, though not specifically enumerated herein, as may be set forth in Seller’s special orders or manuals and procedures issued by City. 8. Maintain training and certification of those items, skills, concepts, and other requirements as outlined above and defined through mutual agreement between City and Seller. 9. Maintain knowledge of appropriate federal, state, and local statutes and ordinances, and regulatory requirements, including periodic updates provided by City. 10. Abide by the Asset Management Security Procedures manual. 11. Some officers may be required to handle money that may be collected from the City of Tulsa Parking Meter program.
