This Contract will be issued on a Task Order basis and will be set up as a fee for service based on the list of possible needs listed below. This Contract will reflect a per occurrence fee for each activity. The entities encourage the Responders to consider the scope of services requested and propose services that meet the needs of the entities. A. GENERAL Debt Collector Service Providers will attempt to collect monies owed by residents that have outstanding balances owed to THA. The successful respondent will be required to maintain and account and collection of the following types of debts: General; Past Due Rent or Prior Residents; Maintain Repairs of Prior Residents; NSF Checks; Overpaid Funds to Landlords Participating in the Housing Choice Voucher Holders; Collection of any court ordered debt settlements or court awarded damages and /or restitution. The successful proposer shall make a minimum of two certified written and two telephone contacts for each account (unless the account clears and is paid sooner) within 45 days of receipt of the account. All proposers shall provide in their proposal, the detailed steps that will be taken once an account is received from THA, including delinquent accounts and how they will be reported to the three major national credit bureaus. The proposal shall also include a sample letter sent to the three major national credit bureaus releasing the debt and/or indicating that the debt is paid in full; Membership in the American Collectors Association and/or the Associated Credit Bureaus is required by the proposers. Debt Collection contact shall be made in the name of the debt collection agency not in the name of THA; Monthly, quarterly, and yearly reports (on a fiscal year based on January 1 to December 31) are required on each account/Task Order issued. The report shall contain detailed data and pertinent information on the status of the account in collections. Sample reports should be included in the RFP response. A financial summary will also be required showing “period to date” and “year to date” totals for pertinent information such as receipts, net accounts receivable, total accounts receivable, and collection percentages. In addition, an ageing report should be available in summary and in detail. Proposals shall provide copies of all available reports; Penalties or interest charged by the collection agency should be separated from the original amount submitted by THA when payments are made to the account; The successful proposal shall accept automated (digital) and manual (hard copy) transfer of delinquent payment information from THA. It is expected, at no additional cost, that the successful proposer will work with THA to ensure accurate and timely transmission of data;...
